Customer-facing support
Deflect the repetitive, resolve the rest — always within policy.
Customer conversations are valuable.
You should own them—on your premises.
Deploy reliable customer-facing AI on a proven open foundation while owning your data and reducing your total-cost-of-ownership.
Powering customer service for 18 million banking clients
We deal with people's savings and their daily-use, so any issue faced by our users is our utmost priority to solve.
With other frameworks we've tried, precision wasn't good enough.
Automating technical support at a global energy company
I am particularly impressed by Parlant's consistency, which eliminates the unpredictability often found in AI tools.
The speed at which we saw value was truly remarkable.
Delivering accurate sports insight at a fast‑paced startup
Our bar for production readiness was high, and we weren't willing to launch without meeting it.
Parlant helped us meet that bar and deploy confidently.
The agent platform you'll truly control—minus the ownership costs.
Building your agents on Parlant allows you to keep control and continuity: the behavior, the data, and the usage insights stay on your own premises, yours to run, audit, and expand.
Parlant's open core means you can freely choose (and switch) between managed hosting and on-premise/VPC deployment.
Regulated workflows
Every turn aligned to rules, disclosures, and permissions.
Internal copilots
Agentic access to internal systems, without unsafe actions.
Sales & account operations
Guided by your playbook, consistent on every account.
Simplify your audit.
With Parlant, every response is fully auditable and explained, down to the code level.
You can instantly prove precisely what the agent did, trace and isolate its causes, and satisfy compliance requirements in regulated domains such as finance, insurance, and healthcare.
Scenario Simulator
Test realistic use cases with AI simulations of your users. Verify that the agent correctly handles the scenarios you know it will meet—before you deploy.
Scenario Simulator
Decision Trace
Trace every agent response back to the policies, tool calls, and reasoning that produced it, with a complete explanation ready for audit and compliance review.
Decision Trace
Behavior Analyzer
Use the integrated AI assistant to analyze responses surgically. For every miss, it points you to the cause and the fix, so you can iterate in minutes.
Behavior Analyzer
Conversation Radar
Stay on top of interactions and situations that call for attention: escalations, compliance flags, frustrated customers, emerging topics, and missed opportunities.
Conversation Radar
Scale with assurance.
Most agents aren't reliable. They can claim a transaction was made when it wasn't, or silently send a bill to the customer's old address.
Parlant agents are different. The platform's built-in enforcement controls ensure your interactions stay correct and compliant with standard operating procedures, even as your business requirements change and grow.
Precise policy discovery
Finds the relevant policies at each turn, keeping agents focused and grounded.
Response verification
Tool calls and responses are verified against policies and requirements.
Situational governance
Critical moments trigger pre-approved language and deeper agent reasoning.
Control your spend.
Invest where it matters.
Use smaller, cost-efficient models for routine workflows, and reserve more capable models for critical scenarios where the additional cost is justified.
Invest where it matters.
Scale down gracefully.
Set a fixed cost limit for every session, then decide what happens when it is reached: rate-limit further activity or hand the conversation to a human.
Scale down gracefully.
Optimize with insights.
Ensure best practices with integrated insights into where your agent's configuration can be tuned to reduce token usage across the board.
Optimize with insights.
Proud to be backed by the best
Choose the right deployment for your business.
Managed hosting
Go live fast and stay live. Hosting, scaling, monitoring, and SLAs are handled for you, providing enterprise-grade reliability without an infrastructure team.
Your cloud
Deploy in your VPC and connect to your existing infrastructure and platform controls.
On premises
Run in your data center or fully air-gapped enterprise environment.
Run any model
Use commercial APIs, self-hosted models, or fine-tuned SLMs without tying the agent or your team's expertise to one model vendor.
Deploy anywhere
Choose managed hosting, your VPC, on premises, or an air-gapped environment.
Integrate deeply
Connect legacy back ends, internal APIs, custom data sources, identity, and observability without fighting a closed connector catalog or waiting on a vendor roadmap.
Isolated workspaces
Run business units, brands, regions, or production environments from one centralized platform, with clean isolation and no per-workspace deployment overhead.
Built to pass your security review.
Parlant is SOC 2 Type II compliant.
Your security team can review the report and, unlike with a closed CX platform, read the open-source code that runs your agent.
What’s the one use case you can’t get wrong?
We’ll map the policies, deployment constraints, and operating model, then show you how Parlant would take it from spec to production.